Training Programs

We understand that managing and leading employees can be a daunting challenge for managers and supervisors at all levels, particularly those with no experience, training or support.  Technical skills alone are not enough. To be effective, managers and supervisors need to master a range of other skills, and their companies need to provide appropriate training and support.  We can help.

Our interactive training programs and presentations are designed to help both new and current managers develop and improve the “people skills” needed to achieve individual and organizational success.  We draw from our vast employment relations experience and focus on the practical, day-to-day skills that directly impact business operations but are often overlooked or learned only through costly (and unnecessary) trial and error.  Some of our recent training programs include:

• Moving to Manager:  Considerations and Essential Skills for Success

• How to Identify, Interview and Hire the Right People

• Marijuana Legalization and the Workplace:  What does it Mean for Managers?

• How to Have Hard Conversations at Work

• The Evolving Workplace:  What’s Trending and How It Impacts Managers

• Creating and Maintaining a Respectful Work Culture

• Building and Maintaining a Culture of Exceptional Customer/Client Service

• The Impact of #MeToo on the Workplace:  Positive Changes and Unintended Consequences

• Delegation, Evaluation and Follow-up:  How to Grow as a Leader and Develop Others

• Guidance and Tips for Managing (Newly) Remote Work Teams

In each engagement, we work with clients to understand their business culture and tailor our programs to meet specific organizational goals and objectives.  In addition to training programs and presentations for managers, we offer “train the trainer” programs for human resources professionals and others who conduct in-house training.  Our training programs and presentations are offered in partial-day, full-day, and multi-day formats, and can be delivered in-person or through various webinar platforms, according to client preferences. 

We believe that by mastering the “people aspects” of their positions, managers and supervisors at all levels can grow as leaders, avoid costly and distracting problems, have a positive impact on employee relations, and help their businesses to thrive.

Keynote Speaking

True leaders need to be able to react to real problems, in real time, under real pressure.  To do so, they need a clear leadership philosophy and actionable skills. Our keynote presentations are designed to be both motivational and practical. We explore themes such talent development and retention, empathetic leadership, and building and maintaining a culture of exceptional customer service.

Through our presentations, we offer a different voice and perspective to the daily challenges leaders face when managing people. We strive to help leaders turn those challenges into opportunities and become the type of leaders that people will follow.

Coaching

Our coaching services offer individualized sessions designed to realize professional growth opportunities or address common people-management concerns.  We strive to help managers at all levels get back, and stay on-track, so they can reach their potential and help their companies to prosper.

We recognize that every situation is different and that managers learn and grow in different ways.  Our coaching methods mirror our overall approach in being practical, experienced-based, and engaged.  We listen, learn, and offer constructive instruction by working through exercises and real-life examples.

We like to consider ourselves part of the company management team with the same shared goal of long-term change and improvement.